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4 years ago

Unfortunately, the satisfaction is very limited:

Unfortunately, the satisfaction is very limited:
Migration (early 2019) from Navision a disaster:
* many errors, the errors are still being fixed today (of course with a corresponding calculation), which I reported by email at the beginning (these were mostly ignored),
* Staff shortages and
* Constant change of staff in support, especially in accounting ...
* to date, the 2019 balance sheet is not ready, etc.
What annoys us most is that a complaint at the main company in Switzerland was ignored at all, only a letter from the secretary (!) Came that we should contact the German ABACUS, but this was precisely the problem ... Den Bosses in Switzerland do not care what happens in Germany (although here in Germany people are "happy" to refer to "Development in Switzerland" if there are problems (but that takes months!)), So the German customer is completely alone calmly.
Oh yes: If you complain about poor performance (e.g. the correction of your own errors is also charged to the customer) in the case of invoices, you are immediately threatened with performance cessation if you do not pay immediately.

x
4 years ago

Dirty

About ABACUS Research AG

ABACUS Research AG: The Swiss Market Leader in ERP Systems

ABACUS Research AG is a leading provider of enterprise resource planning (ERP) software solutions for businesses in Switzerland. With over 100,000 companies relying on their software, ABACUS has established itself as the go-to choice for organizations looking to streamline their financial, HR and payroll, administration and management, project management and production processes.

Founded in 1985 by three computer science graduates from the University of Zurich, ABACUS has grown to become one of the most respected names in business software development. Their flagship product - Abacus ERP - is a comprehensive suite of applications that can be customized to meet the specific needs of any organization.

Abacus ERP offers a range of features designed to help businesses manage their operations more efficiently. The financial module provides tools for accounting, budgeting and forecasting, while the HR and payroll module simplifies employee management tasks such as time tracking and benefits administration. The administration and management module includes features such as document management and workflow automation to help organizations streamline their administrative processes.

The project management module allows teams to collaborate on projects more effectively by providing tools for task tracking, resource allocation and progress reporting. Finally, the production module helps manufacturers optimize their production processes by providing real-time visibility into inventory levels, work orders and production schedules.

One key advantage that sets ABACUS apart from its competitors is its commitment to customer service. The company offers extensive training programs for users at all levels - from beginners to advanced users - ensuring that customers get maximum value from their investment in Abacus ERP. Additionally, ABACUS provides ongoing support through phone or email support channels staffed by knowledgeable technicians who can quickly resolve any issues that arise.

Another factor contributing to ABACUS' success is its focus on innovation. The company invests heavily in research & development (R&D) activities aimed at improving existing products or developing new ones altogether. This ensures that Abacus ERP remains at the forefront of technological advancements within the industry.

In conclusion, if you're looking for an ERP system that can help your business run more efficiently while also providing excellent customer service and innovative features then look no further than ABACUS Research AG's Abacus ERP solution! With over 35 years' experience serving Swiss businesses across various industries including manufacturing & distribution; retail & wholesale trade; construction & engineering services; healthcare providers etc., they have proven themselves as a reliable partner who understands your needs better than anyone else!

ABACUS Research AG

ABACUS Research AG

3.7