Alexandra Ebeler

Review of ABACUS Research AG

Unfortunately, the satisfaction is very limited:

Unfortunately, the satisfaction is very limited:
Migration (early 2019) from Navision a disaster:
* many errors, the errors are still being fixed today (of course with a corresponding calculation), which I reported by email at the beginning (these were mostly ignored),
* Staff shortages and
* Constant change of staff in support, especially in accounting ...
* to date, the 2019 balance sheet is not ready, etc.
What annoys us most is that a complaint at the main company in Switzerland was ignored at all, only a letter from the secretary (!) Came that we should contact the German ABACUS, but this was precisely the problem ... Den Bosses in Switzerland do not care what happens in Germany (although here in Germany people are "happy" to refer to "Development in Switzerland" if there are problems (but that takes months!)), So the German customer is completely alone calmly.
Oh yes: If you complain about poor performance (e.g. the correction of your own errors is also charged to the customer) in the case of invoices, you are immediately threatened with performance cessation if you do not pay immediately.