A-Z Finanse S.A. Review

It will be at the branch that I learned that the Bank - without my CONSENT (a letter was sent, but I did NOT receive one - I hope that UOKiK will be interested in this edge!) Changed access to the CHF account from the letter (every monthly balance report) ) to - the question: what - if there is no electronic access! The bank is looking for profit at all costs (e.g. the branch has been liquidated and employees made redundant at the estate !; traditional correspondence in the form of letters is liquidated, etc.) and every year it records higher and higher profits - however, as it will continue to underestimate the customer - he may be surprised a collective response to such bankster plays!

Terrible customer service .... The gracious service is waiting terribly long, despite the lack of queues to the position .... Once again I lost here over 1h .... I recommend avoiding wide arc

When setting up an account, I met with a tactful, patient and competent service at ul. Ruska

There is no such thing as customer service at this branch. You always have to wait, you don't know what everyone is looking at computers for.

The worst bank and branch I've ever visited ... Customer service at a very low level ...

It is very difficult to do something, and the client feels like an intruder sent from desk to desk. I wanted to deal with a mortgage. I went to this desk every last time, but it's not here anymore, the next desk is also not indicated and in the next lady you tell me to come in 2 hours or tomorrow because she can't help me. There was no other customer, and I have a case for 5 minutes and I'm going especially from the canine field. It's difficult to get something done here. Drama, just because I have a loan there, I have to be in this bank. COMMUNO BACK

Lack of parking spaces for customers and difficult access to the parking lot in the area.
I circled 15 minutes in the area until I managed to park, and then it took 15 minutes to get to the facility. It is a pity that so few things can be done over the phone / internet.
I am surprised that the Bank does not have prepared places for its clients in the area.
There should be a customer for the bank, not a bank for the customer.

If you have a disabled person, don't even think about going to this facility. There is even nowhere to stand to let the person out.

The lady helped me unlock the account and change the password in 5 minutes.

Unfortunately, I have to work with this department. What a tragedy. In general, this whole bank is a mistake. I wonder how this bank still failed.

Terrible service, 3 hours to add one service. They can't do anything since the first attempt, I came 3 times to change the address in the system ....

Sometimes I have the impression that everyone is punished there. After a series of changes they must support several tools and historical databases. Traditional document flow. You can get a personal ID over the internet while the assignment of insurance at the bank can not be sent electronically.

This bank is a shameful failure.
Customer service is down and quitting.

I'd give 0 stars but it's impossible for low customer service.
Closed bank accounts 3 months ago appear as open and, which is significant, still charge a fee for servicing these accounts

Awful bank. There sit 5 managers ... and nobody asks you what's the purpose of your visit ... Front door doesn't work properly, you can't enter ... you can't exit ... I'm happy that I didn't become a client of this bank. From front door you can see that you'll have problems with such level of client orientation.

I received information in detail and pleasantly. After a while, the caring lady phoned to make sure she had connected well and if I was satisfied with the service.

Never again ! There is no such thing as customer service in this institution. I went to hand over the document. Ladies from "Home Loans" first translated documents, then one of them stated that they could not talk because they had to go to the director. Defeat

generally this service is moderately professional .. I do not recommend

I would give zero stars, but unfortunately you can't. Detriment. Today I received a response to my order, without the addressee, without "Madam", without the employee's signature, a piece of paper thrown into an envelope with the following sentence: "The bank does not carry out orders sent by post, only personal". Original spelling. I was also "personal", but I did not arrange anything, because the employee was looking for a disposition that he sent me back with the above-mentioned answer. To make it fun, the bank itself proposed that I send the instruction via Poczta Polska, because I have a technical account, and I do not have a personal one, so I cannot place orders online. If someone does not understand the logic of this institution yet, I encourage you to watch one of Bareja's comedies. The customer service also, as in the times of King wiek and Covid, did not change that. Really "Far from the road", although in the center of the provincial city in the 21st century. You can only go on time and for cabaret purposes.

I confirm. All negative opinions about the bank are in line with reality. On August 14, 2020 I came to the bank with my wife and son to authorize them to my brokerage account. I was directed to the third floor to the manager Jacek K. After presenting the ID card, the manager ostentatiously stated that it does not appear in the system, therefore, in his opinion, I opened an account with another bank. After an unsuccessful attempt to log into his account in his office, the manager ostentatiously, in a way deviating from the standards adopted in another bank, eg Getin Bank, in which he has an account, asked us to leave his office. We went downstairs to Mrs. Anna Ch. who found me in the system without any problems, stated that the manager was entering the old system. Here I must say that I was served by Ms Anna Ch. in a professional and friendly manner. In my opinion, the position of the manager surpassed Mr. Jacek. K.

Services at the level, but parking found is bordering on a miracle

All the previous negative opinions are in line with reality as much as possible. Customer service is embarrassing and does not care about the bank's good image. Avoid this facility with a wide berth, I do not recommend it.