A House Call

A House Call Review

Reviews 191
4.4
Contact us
Reviews 191 Page 1 of 2
Filters:
Rating
Language
Sort:
Most recent
C
3 years ago

Dean took the time to really look at the system I ...

Dean took the time to really look at the system I have at the house. He insured all the equipment inside was okay before tackling the outside unit. Once the issue was located, he made sure I understood what needed to be fix in easy to understand language. He even had recommendations to improve the system. I appreciated it.

A
3 years ago

The House Call company was very responsive and eff...

The House Call company was very responsive and efficient. Dean took the time to make sure I understood what was going on with my unit and what he was going to do to fix it. He was very professional, courteous and competent. I would highly recommend the house call company for anyone's have needs.

d
3 years ago

I've been using HouseCallCompany for several years...

I've been using HouseCallCompany for several years now for bi-annual maintenance. They always give me a lead call and arrive on schedule. Recently, I replaced my entire system. Dean and his staff were efficient and professional. I recommend the HouseCallCompany. Thank you for your great service!

J
3 years ago

I was in dire straits, with our air conditioning u...

I was in dire straits, with our air conditioning unit leaking outside the overflow tray and the floor beginning to get soaked. I called the company, with whom we have a maintenance agreement, asking if someone could come at once. We had just completed repairs from an earlier overflow, resulting in extensive damage--two stories worth. The very sympathetic woman on duty must have relayed my request as urgent, for within two hours Dean arrived, addressed the leak, lifting the unit off the tray on metal straps, adding a second shut-off valve, and repositioning the tray. My husband and I are grateful to House Call for their courteous, prompt, and excellent service.

S
3 years ago

Bryant was extremely professional and courteous. T...

Bryant was extremely professional and courteous. The work was done completely to my satisfaction. I would absolutely recommend him and the company, and they will be my first stop the next time I need professional work done around the house.

R
3 years ago

I am in property management maintenance and I call...

I am in property management maintenance and I called on house call company to help with an A/C issue. Dean not only came out on a Sunday but within an hour , he had diagnosed and rectified the situation. I will use house call for all of my future issues. A+ company, with professionalism ,courtesy, and class.

M
3 years ago

Our technician (Justin White) was courteous and pr...

Our technician (Justin White) was courteous and professional. He explained all services to be performed and the cost associated to each.
Our only problem so far is that the service was performed on March 1st, but we have never received an invoice or confirmation of receipt of payment.

W
3 years ago

I'll change my review as the work was good. The co...

I'll change my review as the work was good. The communication was reasonable . Based on the feed back I've recieved from friends that I have sent to the Housecall company. So, I'll leave my review with that.

S
3 years ago

Dean with House Call Company did a wonderful job! ...

Dean with House Call Company did a wonderful job! He was very professional and knew what he was doing. He fixed our problem and we were very pleased with his work! We will 100% use them in the future!

J
3 years ago

The repairs have not yet been effected as parts we...

The repairs have not yet been effected as parts were not immediately available, and due to other considerations concerning additional improvements which will need to be done after the first of the year. However as House Call promptly followed up on my request for repairs and an estimate and were very professional doing so, and I would highly refer them to any of my friends that needed these services.

J
3 years ago

I've used the House Call Company since before they...

I've used the House Call Company since before they were known by that name and always had a good experience. My biggest issue being that I had to call them for my 'regular' seasonal maintenance.
In Oct. 2014, I got my whole HVAC system replaced (furnace, AC unit, and ductwork). Overall it went well, but a couple of the vents did not have anywhere near the output that all of the others did. I ask about it and was told it was likely due to those vents being the last in the line and another team could come and adjust the dampers, so I let it go for a while.
I continued to ask about it, but felt like I just got brushed off.
Finally, Dean was the serviceman that came to do my seasonal maintenance. Right away Dean said they'd make it right. He said they have a lifetime workmanship warrantee, which I had not heard before.
So while they've definitely not been perfect, they've always striven to make it right and they have, so that's why I give them 4 stars and continue to use them for my HVAC maintenance.

J
3 years ago

This should be a zero star rating but that isn't p...

This should be a zero star rating but that isn't possible. I had Leann out to my home and that was a total joke. She is supposed to be their interior remodeling person but she knows nothing about interior remodeling. She was late, she didn't know what to measure or how to measure, she could not answer my questions and was rude to me and disrespectful of my property. She tracked mud in, set sharp items down and slid them around on my counters, touched my walls with bare hands and left finger prints. The woman needs to go back to the barn that she was apparently raised in. After all of this I called the office and spoke to Jasmine and asked if someone else could come out who actually knows what needs to be done. When the answer was no I asked to speak with someone in management which was also met with a rude and resounding no. This company is a joke, I'm sure a person who knows nothing about the industry or remodeling could be persuaded to use them and they would have a real disaster on their hands with Leann at the helm of their project. Also, when their price finally came in, they were 3x higher than the next highest estimate I got.

A
3 years ago

Wonderful customer service! From the moment I call...

Wonderful customer service! From the moment I called to make an apt and was greeted with a happy voice to Devon coming to my house and explaining every step, I would highly recommend! Oh!...And he fixed my plumbing issue too :) Thank you!

D
3 years ago

We have utilized the services of House Calls since...

We have utilized the services of House Calls since we moved to Williamsburg. From the call team, secretaries, schedulers, service technicians, we have had nothing but quality work, professionalism and respectful, honest communication. We are extremely satisfied.

k
3 years ago

Wonderful company! Would highly recommend! Very pr...

Wonderful company! Would highly recommend! Very prompt, knowledgeable, professional and clean ( used booties and changed every time coming back inside) Did a thorough inspection, complete with pictures, and planned a course of action with options. I am very pleased that they also handle plumbing, heating and electrical issues in addition to my air conditioning problem. I already have plans to call them for a future upgrade. You won't go wrong with this company!

S
3 years ago

Our tech was Bryant Cueto and we could not have as...

Our tech was Bryant Cueto and we could not have asked for better service! After we lost our water, he came to the house the day after House Call Company was called and saw what we were going through and made us a priority for the following day and got us our water back! The work he did looks incredible and Bryant, as well as the company, really made us feel important and that is all you can ask for when you are in the situation we were in. Bryant was very professional and he was a really positive person despite everything he was doing in the January weather. If we are ever faced with a situation like that again we know exactly who we would call for the job to get done. Thanks to him we can now shower in our own home again!

S
3 years ago

Definitely would NOT recommend. This company was ...

Definitely would NOT recommend. This company was recommended by my contractor that is remodeling my kitchen. My cold water line coming off of my water heater was leaking. The first day the plumber was here for 7 hours and the leak was still present and the stores were closed so he couldn't get additional parts. The next day he was at my house for 5 hours and could not get the leak to stop. He said that he would have to cut into the drywall to see if the PVC was leaking. They couldn't get me an estimate while he was here, so the plumber left with the leak still dripping and 16 hours of vacation time spent with no resolution. I find it absolutely unacceptable that a plumber would leave the site with the leak still occurring. The estimate was sent to my email and for an additional $900, I should let the technician make a visit for the 3rd time to attempt to diagnose/fix the problem. No thank you!! I will find a reputable plumber who can get the job done right the first time! Update: A new plumber came in this evening and fixed the leak in a half hour with no need to cut into the drywall. The House Call plumber had the wrong fitting. Saved myself over $800 by going to someone else.

I
3 years ago

In March 2014 our AC was freezing when it was real...

In March 2014 our AC was freezing when it was really cold out and my husband called the House Call Company to diagnose the problem and fix it. They sent a contractor who diagnosed the problem and gave us an estimate. We told them to go ahead with the repair, but they never showed up to do it. We called them a few times in the following week, but nobody showed up to do the actual repair. That left us with no other option but to hire someone else to do another diagnostic and repair.

This company didn't really forget about us as it seemed. They claimed that we didn't authorize the repair and that we owe them a diagnostic fee of $89. The same fee we had to pay someone else because they didn't bother to do the repair. I called them multiple times to ask them to drop the fee, but they insist it's my fault for not authorizing the repair which is not true. I wonder what is stopping them from going around doing diagnostics only and then blowing off the customers if they don't feel like doing the work.

UPDATE: After a few more phone calls, we agreed to pay half of the diagnostic fee since the contractor did come to diagnose the problem and the error was in their bookkeeping.

M
3 years ago

Awesome!!! Everyone was very polite and nice!! Mr....

Awesome!!! Everyone was very polite and nice!! Mr. Dean Thomason was awesome and he went above and beyond and addressed all my concerns regarding my bathtub. I called last minute near closing time and Dean arrived the same night within 30 minutes, he diagnosed the problem and eventually repair it. He did an excellent job and I will definitely call House Call for my future plumbing needs.

E
3 years ago

Jeffrey M. the plumbing /heating tech who installe...

Jeffrey M. the plumbing /heating tech who installed the tankless water heater for my house; is a thoroughly professional and knowledgeable plumbing/heating technician. He readily and completely answered all questions /concerns promptly; demonstrating and elaborating on ALL CONTROLLS / SAFETY FEATURES, pointing out instructions and checks in the owners manual. He insured that the work areas were kept clean and clear at all times and had me inspect the work areas / they were to my satisfaction before departing. His parting comment was " Sir, if you have any questions, or concerns, please contact us for a prompt response!".

V
3 years ago

Technician was very knowledgeable and respectful. ...

Technician was very knowledgeable and respectful. He was also on time and he used his time very wisely. This made my experience with House Call Company excellent. Thank you Matt L. for your service.

K
3 years ago

Outstanding company. They saved me thousands of do...

Outstanding company. They saved me thousands of dollars on a commercial HVAC solution, and now they are my "Go-To" people. After multiple quotes for a large system from other vendors, they came in, offered a cheaper solution, that was far more efficient. Other "Commercial HVAC" contractors gave me the impression of being unsure of what would be needed, but Dean came in, knew exactly what was required, offered multiple solutions, and executed my choice within days. My adult son uses them also, for residential. Highly recommend them, as they are honest, professional, and serious about customer service.

s
3 years ago

Patrick was on time, contacted me a half hour ahea...

Patrick was on time, contacted me a half hour ahead to say he was on the way. Professional all the way, diagnosed the problem, explained the solution, and set up follow up with Susan at the office. Mask and gloves and booties used. Great service.

T
3 years ago

Bryant Cucto was super professional and efficient....

Bryant Cucto was super professional and efficient. When we told them that we are going out of town on the day they were scheduled to come, he came hours early before their hours of operation to make sure the repairs were done before we left. Highly recommended!

K
3 years ago

Knowledgeable, professional, and honest. This is a...

Knowledgeable, professional, and honest. This is a great company that understands that taking care of the customer is the first priority. This is the only company I will use for these services. They are absolutely the best.

G
3 years ago

I've had 4 major issues in my house for a month no...

I've had 4 major issues in my house for a month now. A shower faucet leaking, a clog jacuzzi tub, an annoying loud noise when I flush my toilet, and a loose faucet in the kitchen. We finally went to Amrican Homeshield Website and put a trouble call for all of them. At the same day, they send House Call Company technician Brian Cueto to take a look at the issues. Brian has an easy to talk to personality, very knowledgable with his job, and an excellent customer service. He talked to American Homeshield and was able to approve 3 of the major issues. One they did not approve was the loose faucet in the kitchen. However, Brian was kind enough to let me borrow a special tool in his arnesenal to effectively fix the issue myself. He could have easily pushed the repairs a couple days back because he did not have the spare parts with him, but he actually drove to their supply depot and obtain the spare parts that he needed to resolve the issues on the same day. He was able to fix the 3 major issue in 3 hours. I am very happy with his work. As for American Homeshield, well... That's a different story.

P
3 years ago

Dean was very knowledgeable and straightforward. ...

Dean was very knowledgeable and straightforward. He took the time to show me pictures of the damage to my AC unit and explained how it occured. He gave me multiple options and explained the pros and cons for each one. I was able to make an informed decision. I will definitely use this company again.

L
3 years ago

Dean and Phil came out immediately to service my f...

Dean and Phil came out immediately to service my furnace. They wore booties on their shoes to protect the carpet and each time they went outside, they took the booties off and reapplied them when coming back in. Dean and Phil were very professional and they took time to explain what was found. They made recommendations for various maintenance options and explained the purpose of each. I felt valued as a customer and will definitely call the company again for any service need I may have. The House Call Company is AWESOME!!!!!

G
3 years ago

Even though they seemed friendly, the estimate was...

Even though they seemed friendly, the estimate was $189/hr, and said it would take about an hour (so I m thinking 2hrs tops), I ended up paying over $1,100!!! Instead of starting at the breaker, the one quick place which could lead to all issues in the three rooms, he went outlet by outlet and fixture by fixture...

L
3 years ago

I had my water heater replaced by House Call Compa...

I had my water heater replaced by House Call Company. The technician they sent was Bryan C., a great guy with full of knowledge about his job. He started the job with smile and finished with a 100% quality job. Definitely ill call this company again and recommended to everyone who needs service their house. Thank you HCC!! Great job to Bryan!!!

D
3 years ago

Had a scheduled 12-5pm appointment window. Service...

Had a scheduled 12-5pm appointment window. Service person called around 6:45pm. This was after I called company to verify representative would be at appointment. Service tech showed up around 7:20pm. Andrew was a courteous fellow and handled the service call professionally and in a timely manner.

L
3 years ago

My experience with House Call Company was great. ...

My experience with House Call Company was great. I had two Leaks in my home that needed to be taken care of. The House Call Company rep. that came out was Bryant Cueto. He showed up in a very professional manor, from his clean uniform to his professionalism of the job he had to do. He was also friendly and very informative as to what he had to do. He actually came out twice and the secound time he was with his co worker Mr. Chester who also ariived in the same manor off cleanliness and professionalism and did and outstanding job. After the work was done they cleaned up and left my home looking just as clean as it was before any work was perfomed. I would highly reccomend this company and those two reps to anyone who needed any plumbing or any other services for their home.

B
3 years ago

We had a number of plumbing related issues in the ...

We had a number of plumbing related issues in the home that were causing very irritating issues for us. Jeff was very polite, knowledgeable, and forthright about information which gave me a real sense of comfort about the work being done. Jeff worked quickly and efficiently while still taking the time to educate me on what the issues were, and why they happened so I can avoid them in the future. Overall good experience and I would absolutely recommend Jeff to future customers.

J
3 years ago

This is the best company that I've worked with in ...

This is the best company that I've worked with in Hampton Roads! From their friendly service over the phone, you'll love how Nate answers the phone, to their prompt and thorough service when they come to your house you will be taken care of every step of the way. I strongly encourage you to choose this company! Thanks again Dean and team for making my needed work so easy!

R
3 years ago

Matt L. did an excellent job in checking out our s...

Matt L. did an excellent job in checking out our systems. He also checked our hot water heater and humidifier as complimentary services. He also installed an alarm on our hot water heater to alert us in case there is a malfunction or leak. Great job, Matt!

K
3 years ago

We had another great service call from House Call ...

We had another great service call from House Call Company. Justin was able to perform the basic service quickly, replace a thermostat which was still under warranty with a better one from a different manufacturer, fix a problem we'd had for a while, and was professional and polite the whole time.

E
3 years ago

My experience with home call company was pretty go...

My experience with home call company was pretty good they know what they are doing as a company and a team...Daniel turner has an amazing personality and that's what most companies need keep up the good work

A
3 years ago

Called for an AC repair on a house we had a contra...

Called for an AC repair on a house we had a contract on for sale. They were to let themselves in via a contractor box and let me know what needed to be done. The AC wasn't reaching the desired temp by about 10 degrees and our realtor recommended we have it fixed prior to the inspection. My credit card was charged but I never received a call letting me know what the problem was. Several calls where they answered the phone "wanting to make me smile", left me just frowning. I knew the owners name and asked to speak with him and left 3 messages for him to call me back. NO CALL from DEAN THOMASSON at all. Still after over a week, no call. Nate that answers the phone there was able to give me the info that the technician found the system working properly but the filters needed changing. Strangely, at the inspection a few days later, the inspector found water in the drip pan and that the system was not working up to speed. Not sure what we have done to deserve this kind of treatment. We used this company in the past and were satisfied with their service. Currently, very dissatisfied. I have called the credit card company to dispute the charges for coming out. Not sure they even did.

D
3 years ago

Jeffery M and Matt were fantastic in replacing my ...

Jeffery M and Matt were fantastic in replacing my hot water heater. They were very professional and lowered my stress levels during the process to completion. Today we will have the coldest day of the year and I will now have heat thanks to them. thanks guys you were great.

T
3 years ago

This is one of the best companies I have ever work...

This is one of the best companies I have ever worked with. They gave a reminder call the day before the appointment, called an hour before the technician was to arrive. Doug arrived right on time then put shoe covers on his feet before he stepped in my door. He's extremely skilled, kind and polite. I highly recommend!

C
3 years ago

Absolute Scam business. They came out to give a q...

Absolute Scam business. They came out to give a quote to install a Tesla wall charger for me. They were provided all the details in writing at what was needed. Once I confirmed it was for a Tesla they doubled the cost and then tried to extort a great review out of me to get a discount. Tried reaching out to the management to see what was going on and they tried to tell me that there was no one to talk to. There are many other places out there to call and I recommend all of them over this place.

M
3 years ago

I received a verbal quote for two simple plumbing ...

I received a verbal quote for two simple plumbing repairs from a trusted contractor referral for over $800. When I said it sounded high, the technician asked for my credit card for an $89 diagnostic fee that was not disclosed upfront. If you have a fee because you don t trust your own ability to win the referred business, then at least disclose it! After being upset over the way this was handled and refusing to pay an undisclosed fee, I decided to call them back on the phone and hold off on my decision until I had received a second quote to confirm my suspicions. A friend referred a new independent plumber whom I do not know. He quoted $100 to replaced the spout and fix the leaking handle. Obviously, when Thomasson Enterprises called today, I was very upset, and I had a few choice words about companies that try to take advantage. This could have easily been handled with an apology for not quoting the upfront fee and letting it go. Lastly, no one ever offered to even apply the fee to the repair as most do. Not that it would have mattered in this case. This is very telling...they knew once I received a new quote, it would be over. Girl in the office talked over me and tried to say my plumber whom I did not know was doing me a favor and more. She does not know him either! Really...come on. Shame!

J
3 years ago

Bryant C provided outstanding plumbing assistance ...

Bryant C provided outstanding plumbing assistance during his recent visit!
From start to finish he knew exactly what my plumbing problem was and fixed it! He was very professional in his appearance and a pleasant person to do business with. Everyone he interacted in the household found him to be very professional!
Because of his performance I will continual to call House Call Company for home repairs.

Regards,
Jim Sahli

A
3 years ago

My experience with the House Call Company was grea...

My experience with the House Call Company was great. I was having issues with my valve in my shower and bathtubs. The tech that they sent out to do the work was name bryant and he was absolutely awesome. He showed up on time. He was polite and curtious. More than anything he was very knowledgeable. He made sure he explained everything he would have to so that I was aware of the process all the way through. What I appreciate the most was that he fixed the problem correctly and in a timely manner. He also made sure I was satisfied with his work before he left. He cleaned up after himself and he wore shoe covers over his shoes, so that he didnt mess up my floors and carpet. If you need any plumbing done the House Call Company is the place to call. As for their tech Bryant they should clone more workers like him. He deserve 10 stars. Thanks Bryant for a job well done.

H
3 years ago

The company provided a 3-hour window and the techn...

The company provided a 3-hour window and the technician was there within the first hour. Very polite and professional. He stated that this was the easiest thermostat that he ever installed (and the first Honeywell WiFi programmable model) and wanted to purchase one for himself. Price was negotiated by Amazon ($74) for installation. Very reasonable. Took about one hour. I recommend this company for thermostat installation.

J
3 years ago

We started working with this company early May and...

We started working with this company early May and signed papers to move forward with our project. Every week we would have to call, text, or email to get a status update. They were initially very responsive, but weren't making any progress at all after a month to include setting up a start construction date. A few weeks ago we emailed them to let them know we'd have to cancel our project (for personal reasons). After we got things squared away, we emailed them back to restart the process. It's been over a week with no reply from either of the 3 people we reached out to. While I can't comment on the quality of work they do, I can say that their follow through and communication after a contract is signed is horrible and unprofessional.

E
3 years ago

I love this company. They are so helpful, responsi...

I love this company. They are so helpful, responsive, and responsible. They don t try and up-sell me things I would never want/need nor do they claim something needs to be done that doesn t. Basically they are honest. If you want a great general contractor / a jack of all trades company so you only have one number to call of something breaks, you can t go wrong with House Call Company.

E
3 years ago

FAST response time!! Bryant C was friendly and pro...

FAST response time!! Bryant C was friendly and professional. He was very knowledgable and kept my from freaking out at my "raining" kitchen. Bryant called my home warranty company several times without complaint and helping me as much as he could. Bryant needed to get my vanity removed and instead of making me take additional time off of work he got Chester to come out immediately. Chester's work was flawless and you could tell he enjoyed his work. These professionals were at my house helping me from 11:15am-7pm. By the end of the situation I was less stressed and able to laugh about what had happened, somewhat. I do not think I could have had a better outcome to a major issue.

N
3 years ago

Devon headed our team for a replacement of our HVA...

Devon headed our team for a replacement of our HVAC system and did a great job. Devon and his team worked hard to get the new system installed and working perfectly. Thanks also to Dean and Ric for great information on the new system.

T
3 years ago

Its always a pleasure to deal with this company an...

Its always a pleasure to deal with this company and their employees, Mr. Jensen originally helped my family with our first service call when our water heater broke and it's nice that a year later he's the face that comes to do regular maintenance checks on the service he provided for us. Very thankful for the company.

B
3 years ago

Everyone who came out to my house from this compan...

Everyone who came out to my house from this company were professional and knowledgeable. Dean came out and completed the work and gave me a lesson in pipes and plumbing at the same time. He wore a mask and shoe protection. I would definitely recommend this company.

M
3 years ago

After experiencing the failure of our home's water...

After experiencing the failure of our home's water heater, we contacted our HVAC service provider, House Call Company, in Portsmouth on Monday, July 18.
Despite the ongoing heat wave's weather demands on House Call Company's service staff, Bryant Cueto was dispatched to our house right away.
He recommended that the best plan of action, given the water heater's age, would be to replace it rather than replacing just the failed starter device.
We agreed to the estimate but it took several days to secure the replacement heater. On Thursday, July 21 the job was completed and we were delighted to have hot water again!
Throughout the process, Bryant remained quite professional and kept us informed about every step of the process. We're sure that House Call Company's proud to have Bryant Cueto on their service tech staff.
Thank you Bryant!
Linda and Mike Cullinan
Carrollton VA

J
4 years ago

Bryant called to let me know he was on his way and...

Bryant called to let me know he was on his way and when he would arrive. He was very friendly, communicative and professional. He did a great installation that was completed in a minimal amount of time. It was a great experience overall from order processing through installation.

E
4 years ago

I have never contacted a plumber or anyone of the ...

I have never contacted a plumber or anyone of the sort to assist me with home repair, but when I heard a drip in my ceiling, I called House Call Company...as I knew I couldn't DIG such a job. Dean came out within the hour, was very professional, and took the time to educate me on everything that he was doing. I felt comforted in knowing the he wanted to exhaust every possible cause before taking more drastic steps. When he discovered the cause, I was devastated but again comforted by knowing the House Call Company was there to help. I have already recommended them to my sister and mom for their issues and definitely recommend them if you are looking for a company who values your business and time.

J
4 years ago

Very professional and no BS. They tell you what ne...

Very professional and no BS. They tell you what needs to be done without hassle. The crews that came were very nice, and were more than happy to show what they were doing. The CEO, Dean, will go great lengths to make sure you get your money's worth.

P
4 years ago

This company is amazing. Mr. Thamosson and team ar...

This company is amazing. Mr. Thamosson and team are punctual, respectful, courteous, and polite. Those are the words that fits this company all the way around. Thank you Housr Call Company.
Truly satisfied customer.

R
4 years ago

We just bought a new house in the Virginia Beach a...

We just bought a new house in the Virginia Beach area. During the walk through before the sale, one of the issues flagged to be fixed was a leaking toilet in the master bath. We were notified by the owner's realtor that the problem had been fixed and during the walk through the toilet leak seemed to be gone. Imagine our dismay when we walked into the house after the sale, began cleaning and soon discovered water POURING out through the bolt hole in the toilet, arghh! Called House Call and Jeffrey came out to check on the problem for us. He noticed the bottom edge of the toilet had been caulked (a no no) so he pulled the toilet, replaced the wax ring, and cleaned the whole area (even though this had supposedly already been done). Jeffrey was knowledgeable and very professional. His work was A1, we would definitely have him back again to fix plumbing issues in our house.

B
4 years ago

Bryant was an awesome technician an VERY professio...

Bryant was an awesome technician an VERY professional. He went above and beyond what most plumbers would do on a service call. Their prices were inline with other companies that I called and the call center was friendly. I would certainly recommend and use House Call Company again.

K
4 years ago

The appointment was scheduled for 1 pm on Saturday...

The appointment was scheduled for 1 pm on Saturday. About an hour and a half before I received a phone call from Lee Anne saying "I don't know why they scheduled me on Saturday. I don't do this on Saturday." Since I live three hours away, this was rather frustrating and very disappointing.

E
4 years ago

I had the best experience with this company. They ...

I had the best experience with this company. They fix the handle in my bathroom with no problem. 2 months ago I had a different company out for the same problem they told me they couldn't fix it. Mr Phillip did it with no problem Just show you who wants to work. I will not call the other company out. Again thank you to House Calls you are on my list. I giver this company a five.
Thank you.
Elizabeth

J
4 years ago

Great staff! Jasmin got back to me exactly when sh...

Great staff! Jasmin got back to me exactly when she said she would. Dean showed up shortly after and was very friendly and explained everything. He had Patrick show up to help out replacing my water heater. They worked quickly but very meticulously throughout the job. Never tried to upsale me or pressure me into anything extra. Best experience I have had with any service company in all of Hampton Roads!

E
4 years ago

I came home to find a leak in my downstairs ceilin...

I came home to find a leak in my downstairs ceiling. My home warranty company referred me to House Call Company, service pro-Bryant Cueto came to my home. I was extremely stressed watching water gush from my ceiling, Bryant assured me he would solve the problem. He delivered on his promise, he was efficient and fixed problem in a timely manner. Byrant was professional, honest and personable. If Bryant is a reflection of House Call Company, I would highly recommend them.

A House Call

A House Call

4.4