A-Alert Extermination Services Review

While the first of two spider sprays went great, the company said that their second visit needed to be scheduled within 30 days of the first visit and this was not clearly communicated. So while we paid for 2 services, we only received one.

Excellent, professional service. Handled my bed bugs in two trips, and were fantastic to work with during a very stressful situation. Highly recommended.

This was the worst experience I had ever had with a service company. First they took done the wrong number down, went to the location, tenant was there. Their tack call the wrong number and left. they did come back for a second visit, they did not tell me what was wrong and have to wait till the paper work was in the office. They accepted payment of $135 to go out and do whatever, I have no idea what they did. I will never use this company again.

The most unprofessional company I have ever dealt with.

I woke up on a Saturday morning to discover bedbugs. My management company was giving me the runaround saying no pest control places were open weekends, so I decided to call around myself (since a quick Google search told me there were a few with Saturday availability). I called A-Alert and briefly explained my situation, then asked if they'd be able to come by that day. The owner (though I didn't know it at the time) proceeded to lecture me telling me that being treated same-day wasn't what I ACTUALLY wanted because of all the prep work. He spoke to me like I was an unintelligent, irrational 4-year-old and explained that I needed to approach the situation "logically not emotionally." For anyone who's had bedbugs in their home -- where you sleep and relax and for me, work -- you know that it IS a somewhat emotional thing. That said, I was by no means crying hysterically or carrying on to the point that I couldn't be understood, in fact I suspect he simply heard me sniffling. Regardless, that isn't how you speak to a potential customer who's clearly having a tough time and is simply asking if you can help. I hung up on him.

I called the following Monday because I assumed I'd spoken to a lower-level employee (I couldn't imagine anyone higher up would treat a customer with such disrespect) and I wanted to let management know what had happened. I left a message with the receptionist and was told the office manager, a woman, would call me back. Instead, I received a sassy call from the same man. "You wanted to discuss a call from Saturday? Guess what? I'm who you talked to."

He had the option of just letting me vent to the office manager and never talking to me again. Instead, he called me back and picked a fight with me. He told me I'd been hysterical (nope) and he was "simply telling me what I needed to do." The lack of professionalism astounded me.

Go with any other company, one that will show you the respect you deserve. I was treated like a stupid, silly, estrogen-ridden idiot, and all because I called and asked for a service.

Explained the process to us in detail. The technician that came to service was extremely professional.

I had a serious issue with flying insects bugs. I called and spoke to Kevin about my concern. Kevin is very honest and helpful. I mailed him a sample of the bugs. He called me and explained what kind of insect it was. Kevin told me how to get rid of the fungus gnats. I just appreciate how knowlegeable and helpful and honest. Because he couldve sent someone to my home and charge me. He didnt do that. Thank you so much.