The most unprofessional company I have ever dealt ...

The most unprofessional company I have ever dealt with.

I woke up on a Saturday morning to discover bedbugs. My management company was giving me the runaround saying no pest control places were open weekends, so I decided to call around myself (since a quick Google search told me there were a few with Saturday availability). I called A-Alert and briefly explained my situation, then asked if they'd be able to come by that day. The owner (though I didn't know it at the time) proceeded to lecture me telling me that being treated same-day wasn't what I ACTUALLY wanted because of all the prep work. He spoke to me like I was an unintelligent, irrational 4-year-old and explained that I needed to approach the situation "logically not emotionally." For anyone who's had bedbugs in their home -- where you sleep and relax and for me, work -- you know that it IS a somewhat emotional thing. That said, I was by no means crying hysterically or carrying on to the point that I couldn't be understood, in fact I suspect he simply heard me sniffling. Regardless, that isn't how you speak to a potential customer who's clearly having a tough time and is simply asking if you can help. I hung up on him.

I called the following Monday because I assumed I'd spoken to a lower-level employee (I couldn't imagine anyone higher up would treat a customer with such disrespect) and I wanted to let management know what had happened. I left a message with the receptionist and was told the office manager, a woman, would call me back. Instead, I received a sassy call from the same man. "You wanted to discuss a call from Saturday? Guess what? I'm who you talked to."

He had the option of just letting me vent to the office manager and never talking to me again. Instead, he called me back and picked a fight with me. He told me I'd been hysterical (nope) and he was "simply telling me what I needed to do." The lack of professionalism astounded me.

Go with any other company, one that will show you the respect you deserve. I was treated like a stupid, silly, estrogen-ridden idiot, and all because I called and asked for a service.