5 Napkin Burger Hell's Kitchen Reviews

The ambiance is great had a family night out ordered everything on the phone and they bring it to your table. The manager ARRON is extremely wonderful. He made sure that everything and I mean everything was GREAT. We had 1 Veggie burger which was fantastic and 1 Bacon Cheeseburger and a Tuna burger all was very flavorful great awesome absolutely NO COMPLAINTS HERE. We also had the Korean wings with the onion ring tower. Everything was nice and hot very pleased with everything we ordered.

My two siblings and I each got hamburgers, each had different toppings. They were all cooked to our personal preferences and my added mushrooms, in particular, were a delicious choice!!

Awesome burgers with amazing patties. I'm usually not a great fan of chain burger restaurants, but I decided to give it a try on my recent visit to NYC. Got the Blarney burger with some Irish nachos. The burger wasn't too complicated - no overwhelming condiments or toppings. The lean corned beef was also perfectly complemented by the fatty and juicy beef patty (patty here was fattier than most burger places). The touch of grainy mustard on the top also hugely improved the overall experience. Definitely one of the top 10 burger places I've been to in the city.

The burgers are delicious. Covid precautions in place allowed for seamless food and drink orders through their app.

Ordered delivery. We had the spinach artichoke dip, chicken and waffles, kale salad and crinkle fries. The food was horrible. There amount of dip to chips ratio was ridiculous. The chicken was burnt, waffle was dry, kale salad consisted mainly of cabbage and the fries were extremely greasy. The food arrived cold and had to be reheated. I am not sure if it was this location or over all changes. Because we have had better experiences and food in the past.

Wonderful food, wonderful service, and the milkshakes are a must. The interior fits the neighborhood, and the indoor/outdoor dining areas are kept very clean. Big plus- the bartender never skimps on booze.

This was a very NYC feeling restaurant with meat hooks lighting and vintage milkshake decor! Very cute! The atmosphere was right on point! The food was pretty good, my main complaint is that the buns for the burgers didn t hold up very well. I think they should change their buns... because the burger meat itself was phenomenal! They are also doing temperature checks and trace screening for customers while also no paper menus and order placing and payment on your phone method as well.

Food was completely mediocre. Way overpriced. Service was abysmal. While at the table, you order on your phone, and immediately pay at your phone. While convenient, you have no server actually taking care of you, other than random servers bringing your food and drinks. (I also thought it was weird giving the tip before any service happened, even though I always give 20% or more tip anyways.) Apparently this ordering method is optional but we did not know this until our food came and we asked the person who brought the food. Fries do not come with the burger. Well I understand this is typical of other overpriced restaurants, the online menu doesn t clearly tell you. Some of the other reviews mention similar sentiments...overpriced food, poor service, I concur with them. Go somewhere else.

This is an excellent restaurant! My wife and I both ate burgers. She had the Avocado Burger and I had the cheeseburger! Both were delicious! In addition, the customer service was great! Best burger I ve ever eaten!

Been here before and it used to be amazing. Look, I know there's a lot of reviews on here that say it's good but honestly this place is a fraction of what it once was. Believe me when I say you could get better service, better food and at a better price food at a McDonald's. This place is not worth it anymore