2ring Review

About 2ring

2Ring: Revolutionizing Contact Centers and Unified Communications

2Ring is a leading provider of innovative solutions for contact centers and unified communications. With a focus on delivering exceptional customer experiences, 2Ring has become the go-to choice for businesses looking to streamline their communication processes and improve their overall efficiency.

Founded in 2001, 2Ring has been at the forefront of the industry for over two decades. The company's mission is to help organizations achieve their goals by providing them with cutting-edge technology that simplifies complex communication challenges.

One of the key areas where 2Ring excels is in call center products. Their solutions are designed to help businesses manage high volumes of calls efficiently while maintaining excellent customer service standards. Whether it's inbound or outbound calls, 2Ring's call center products provide real-time insights into agent performance, enabling managers to make data-driven decisions that improve productivity and customer satisfaction.

Another area where 2Ring shines is in unified communications. Their solutions enable businesses to integrate various communication channels such as voice, video, chat, email, and social media into a single platform. This integration streamlines communication processes across departments and locations while improving collaboration among team members.

At the heart of all these solutions lies an unwavering commitment to quality and innovation. The team at 2Ring comprises some of the most talented professionals in the industry who are constantly pushing boundaries with new ideas and technologies.

One example of this innovation is their flagship product - Cisco Finesse Gadget Designer (FGD). FGD enables contact centers using Cisco Finesse to create custom gadgets that enhance agent productivity by providing them with real-time information about customers' needs.

Another example is their wallboard solution - Dashboards & Wallboards (DW). DW provides real-time visibility into key performance indicators (KPIs) such as average handle time (AHT), first call resolution (FCR), service level agreement (SLA) compliance rate, etc., enabling managers to monitor agent performance more effectively.

In addition to these products, 2Ring also offers several other solutions such as:

- Agent Browser
- Queue Visibility
- Campaign Manager
- Social Miner

All these products are designed with one goal in mind - helping businesses achieve better results through improved communication processes.

What sets 2Ring apart from its competitors is its ability to customize its solutions according to each client's unique requirements. Whether it's a small business or a large enterprise with multiple locations worldwide, they can tailor their offerings accordingly.

Moreover, they offer excellent support services that ensure clients get maximum value from their investment in technology. From installation assistance to ongoing maintenance support - they have got it all covered!

In conclusion,

If you're looking for innovative solutions that can revolutionize your contact center or unified communications processes - look no further than 2ring! With years of experience under its belt and an unwavering commitment towards excellence – this company has everything you need! So why wait? Contact them today!