i would like to give my pwrsonal feedback.

i would like to give my pwrsonal feedback.
pcmc really need to improve your customer service and internal process.
i come at 945 for my 1015 apt, only end up meeting the doctor at 1055, n only for 2 min before i was re-routed to registration counter, to request for another GL.
Spend another good 1 hour waiting, before the staff at radiology asking me if I'm ok to sign a waiver letter, since the GL is late. Cant you do this upfront?? i clearly ask them earlier is there anything i can do or i should do. i bet this is typical issue with GL issuance faced by d hospital
spend 3 min doing ct scan, and re-route back to the doctor's clinic.
at d dr's clinic, im clearly asking d nurse, should i wait or redo d apt since its 1230 already n she ask me to wait because d dr was with another patient and it will be my turn next.
only at 1pm d nurse come again n said can i come back at 2pm because dr have emergency... logic ke??
wasting good 3 hrs. and im yet to see d doctor for d actual check up.