Sarah Zimmerman

Review of Kodiak Construction LLC

We had an overall wonderful experience with this c...

We had an overall wonderful experience with this company. The only reason I can't give five stars is that there was a communication breakdown in the middle. I get the impression this was abnormal as there was someone on medical leave and they seemed to be unprepared for that, which is understandable. Our salesman Ron was awesome. The quote came in well within our budget and all cost stayed on track. We feel we got a fantastic value. After a few phone calls to move things along, the installation was fast, professional and clean. We look forward to working with this company in the future for many of our household projects.
I have to update my review. I have now had to have 2 service calls to fix little things on the doors. One was our fault, but covered by the warranty. The other was a defect or installation error. The first repair took weeks to be rectified and I was sent from person to person to try to find the right person to fix it. It has now been 5 weeks and 7 phone calls and 3 missed follow-ups on the second repair(the defect). The repair guy was due at my house 1 hour ago but....no show, again. Not even a courtesy call to let me know they weren't coming. We have quite a few more projects to do on our house but I guess we need to find a new company to work with.
Another update: I met the son of the VP (he came to my door to offer services whole they are in the area doing work). I nearly laughed him off the porch. He was very concerned, listened to my story and said the man who was the biggest problem is no longer with the company. He also talked to his dad who then contacted us. It was nice to finally get the feeling they want my business. We will give them another chance when we have a project they can do. Hopefully I can re-review and go back to my original 4/5 star rating.