Very disappointed in the service that we received....

Very disappointed in the service that we received. It seemed as those the staff answering phones and at the front desk were on their first shift. The information they gave us was inconsistent and incorrect. We were told to be there for 1 o'clock with a shuttle to pickus up at 3. Travelling from out of town we arrived at 10 to 1. Only to be informed that the trip would not be possible in that short amount of time. We were told the price of a shuttle was $25 , we were charged 39.50. We askrd for our money back and did not continue with them