Monica Grezlik

Review of Ocean Edge Resort & Golf Club

This was my 2nd time staying at Ocean Edge Resort....

This was my 2nd time staying at Ocean Edge Resort. Therefore, I had high expectations, since the first stay was pleasant. However, this resort fell short of that this time around. First off, we were given a room that was so inconvenient to get to, having to haul our luggage back and forth. Then we get to room and find that our refrigerator/freezer are not cooling. So much for bringing our own food to enjoy! Half of it went to waste. The hotel then tried to help by giving us a mini fridge. This fridge also wasn't cooling properly. What a hassle and waste of our vacation time trying to get a new fridge! We had absolutely ZERO wifi in our room. Couldn't use our phones or play music unless we walked outside. Nice inconvenience when you are trying to relax on vacation. The lock on our porch door was also broken, so we had to waste more of our vacation time getting that repaired. Fletcher pool was FREEZING. The temp said 85 degrees, but it felt more like 65. To top it off, the manager, Elena, offered a resort fee credit- Great- except for the fact that this was also a huge hassle trying to get it squared away. They refunded the resort fees, but then tacked on about $18 in 'water tax' after checking out, when we were all paid up, taxes and all. Spoke with Shelby regarding the $18 upcharge- she kept saying there was nothing that could be done, then refunded it, but angrily hung up the phone. Said she would email receipt. Never did, so low and behold, we still thought we were going to have to pay the excess tax. So, essentially, after having to go through this mess, we were able to enjoy about 1/2 of our vacation. Do not recommend this resort at all. The only nice thing about it was our shuttle driver ROB. That's the only reason it gets 2 stars not 1. We will take our business elsewhere next time.