Denys Fedotov Review of Prestman Auto
It felt good buying the car. Left 5 star review. I...
It felt good buying the car. Left 5 star review. I felt like I trusted the guys immediately. That was probably something I shouldn't have done.
1. They included $2700 warranty into my payment without asking me if I want it or how much it would cost.
2. They told me to bring the car back to fix the paint on the bumper and that it would take about 5 days. Well, my car has been sitting with them for 15 days now. I'm paying for the car I don't even have. Service called me 5 days after I dropped it off with the question "Why is your car sitting here?"
3. They told me we will get mats for the car. After we bought the car, they told me there are no mats but they can sell us some.
3. "Service with the smile" made me trust and not really look into paper work, so when when I actually noticed the warranty and it's price I decided to cancel it. Well, guess what. Cancelation period is 3 days! In 2016 where pretty much everything is returnable they told me I had only 3 days to cancel. Called the warranty company (National) they told me I can plead my case to them to cancel.
4. I'm trying to plead my case to them to cancel the warranty but it has been a "waiting game" for the past week. They say they will call me back but never do. I'm trying to get owners contacts from them - nothing.
Bottom line, I feel like they care only to sell you the car(which we love ,no complaints here...I just need it back!), manipulate you into paying for more extra things. And after they have their deal, you're not a priority anymore.
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