This hotel Services is really bad. I stayed here 3...

This hotel Services is really bad. I stayed here 3nights, And often I try to use room key, It didn't work. Second day night I had just come back to the hotel and I was rushing to get to my room because I had to go to the bathroom very urgently. Our keys did not work, and so we could not open our room door. This was the second time this has happened already. And then went down to the lobby to use the restroom there, but it also required a hotel room key. When I went to the registration desk there was a long line of people. I didn't want to cut in front of anybody, but I had had to use the bathroom badly. There was only one employee working, and when I asked her if I could just get a key to use the restroom, she told me I had to wait in line. I tried to plead my case but she was very rude. it's not my fault they were having problems with their system, and they keep their restroom in the lobby secured. But the worst thing was the treatment I received and the lack of urgency that the employee at the front desk had for my situation. I was very upset by her unwillingness to help. So disappointed in the service!