Celeste Radford

Review of Pour House Grill

Have been to Pour House twice. Once to watch FB on...

Have been to Pour House twice. Once to watch FB on a Sunday & once just to grab a quick bite with a friend, late on a Thursday afternoon. Food was excellent on both visits, service was inconsistent in spite of it being the same server. On my Sunday experience I found an empty seat at the bar and then was not noticed or greeted for a good 10 minutes or more (no exaggeration... having been in the industry myself for 20+ years, I am extremely tolerant & patient, knowing that things are often going on behind the scene that guests are unaware of, while still believing in the standard that it should never take a server more than 2 minutes to notice & acknowledge a new table/seat.) When I was finally noticed the server seemed unconcerned about how long I may have been sitting there. I ordered a beer and was never offered a size. I was brought a standard Pounder (16 oz) while noticing that I was surrounded by patrons with 24 ounce steins (which are usually a better deal), at this point I honestly switched to "test mode" out of curiosity, The server would have walked away without asking me if I was ready to order, in spite of the menu sitting in front of me, so I asserted myself (because I was hungry) and told him I would like to order. My tacos came within a reasonable time frame and were quite good, though he never returned to check on me. I eventually caught his attention, when he was hailed by the couple sitting next to me, and requested another beer ... Once more he served me a 16 ounce, without ever offering me the larger size, nor did he ask if I wanted anything else, when he cleared my plate. Not a "bad" experience per se... but definitely no focus on providing exceptional customer service. And no seeming knowledge or interest in educating the customer, or trying to increase the sale to the customers satisfaction & benefit. The second visit was better when it came to promptness, and I was asked if I wanted the 16, or 24 ounce brew. As previously stated the food was excellent both times... to date I have tasted the Mac and Cheese, their deconstructed Pork Nachos, and their Pork Belly Tacos. Points of Service could use some work.