Kelly McCann

Review of Glendale Dodge Chrysler Jeep

I decided to take my new Jeep Renegade here for an...

I decided to take my new Jeep Renegade here for an oil change yesterday because they have an "Express Service" option where you don't even have to make an appointment. I got there and they told me it would probably take about an hour. So I was waiting...and waiting. I noticed on the invoice they gave me (this was all free because of my Jeep Wave membership) that there was also tire rotation on there. I did not ask them to do that as I had just put new tires and wheels and a lift kit on my car. They never asked me either. When I got there I told them all I want is an oil change. So I'm waiting for them to bring my car around and people seem to be looking for it. That's strange. Someone then drives it into the garage where I go to get it and they tell me they needed to test drive it after the tire rotation to make sure everything's good. (When does anyone have to test drive after a tire rotation?) They drove it 2 miles I noticed. So I took it home and was looking at it more closely, I have one wheel that has a little spot on it that I can't get off and I see that it is in the same spot. Clearly they did not rotate tires even though they told me they did (without my permission) and said they had to test drive it because of that. Then I was looking under the hood, my engine is dusty but there are no hand prints or anything and it looks like nothing has been touched. There is also a skid plate on my car that has to be removed in order to change the oil and again no sign of anything being touched.

I am so frustrated with these dealerships. The people working there were polite and seemed friendly but I was there about 2.5 hours and I honestly feel like someone just decided to take my car for a ride to lunch and didn't actually do anything. So be careful if you go here! If you can watch them work on your car that would be the best thing to do. I won't be going back to the Glendale dealership. I usually go to Simi Valley Jeep (they are the best if you have a modified vehicle) but I needed to get an oil change done quickly without an appointment. And now I'm not even sure if I actually got an oil change.