Jill Newton

Review of Drapery Connection

I paid for shutters in sept 2015. They took forev...

I paid for shutters in sept 2015. They took forever to come back to measure. Very inflexible with times to come in to measure. One of the shutters opens in the wrong direction. This company won't solve the problem. I complained in December. They called me back in april and wanted 200 to correct the problem. I refused so they agreed to send an installer to change the hinges. He came out, I explained the problem with complaints on how he installed them initially and how long it took to correct the problem. He walked out without fixing it! how unprofessional! This company lacks any customer service. Once you sign the contract and pay, you're stuck!!!