My complaint is specifically regarding my Mercedes...

My complaint is specifically regarding my Mercedes which was damaged while left in the care of the valet team, and my interaction with Mike Highland who is the Customer Service Coordinator of Towne Park, the manager of the valet service at this hotel. I'd like to point out in advance that the fee to valet your car at this Marriott is $37 per-day, which is very high but not the basis for my complaint. In all I paid $148 plus tips to leave my car parked for 4 days.

I checked in my car on the Thursday I arrived. That Friday when I checked out my car to run to the local Target, at that time my car was completely functional. I'd like to note that when my car was pulled around and delivered to me on Friday, the car window was rolled up. This point will be more important later in the story.

When returning my car on Friday night, I was able to open my door functionally. I had the windows down up, because I was driving in the evening and I had the a/c on. When I was greeted by the valet attendant, I was asked if I'd like to keep my car close by in case I needed access to it the next morning. I told them this would not be necessary because I would not use the car again until I was returning home.

Fast forward to Sunday morning when I requested my car be brought to me so I could leave with my wife and daughter who met me at my conference to enjoy the pool.

When my car was brought around, the valet attendant had the driver side window down, and opened my car door from the outside of the car, which struck me as odd. After loading my vehicle I sat in the driver's seat and notice the handle to the inside of the door was flimsy and pushed completely open, as of someone had ripped it right from the door. I attempted to close the door and open it from the inside using the clearly broken handle. To the surprise of no one, I was not able to open the door to my car from sitting inside the driver's seat.

I immediately went to the window to let them know, and the manager on duty let me know that they were sorry and that I'd have to file a formal complaint/claim, and someone would reach out to me.

Now, I was very upset, but it was not that person's fault my car was broken. They were just going through the process and getting me on my way. I assumed that I would handle it with the hotel/claim company when they contacted me in 3 to 5 business days as I was informed.

Roughly 3 hours later, Mike Highland contacted me. I was actually pleasantly surprised because I assumed they were handling my claim quickly or at least calling to apologize for my trip ending on a such a down note. However, this was not Mike's intention.

Mike was quick to let me know how busy he was "meetings all day" he said. However, he had time to "speak with every driver who was in my car and gather a record of every single time my car was moved" and it was then that he let me know that "every driver who moved the car from Friday to Sunday reported being unable to open the car door" and that it was simply "that way when they accessed the vehicle" - to make a long story short, it's was not their fault.

Now, I let him know that when my car was brought to me Sunday, my window was down and that was when I was first surprised. His exact words were "we always leave the windows down" which I know is untrue because my car had the windows left up on Friday when my vehicle was brought to me.

I let Mike know that I'd like to see a copy of the reports that he had collected and he said to me "I can go ahead and file this claim on your behalf but I can tell you most likely it will get denied because it's a mechanical issue and not something we can really prevent, it's not like one of our drivers drove and crashed your car." He then said by giving my car to them "I agreed to these terms" so there was "nothing" I could do to dispute it.

The fact that a brand a respected as the Marriott entrusts their guests personal property to guys like Mike is incredibly disappointing. As an owner and as a human being, I expected a lot more respect from Mike Highland.