I unfortunately need to edit my review. I have bee...

I unfortunately need to edit my review. I have been going to this dealership exclusively for the past few years now, and while I can still confidently recommend it for the purchase of a vehicle, I can no longer say the same for the services. My scheduled maintenance prior to this last one was the first let down. I opened the sunroof on my vehicle one day and couldn't get it to close. Upon inspection it was found that the tracks had not been greased in quite some time. After doing some digging I realized that this particular preventative maintenance was a part of the last scheduled factory maintenance I had paid for. I managed to get it shut and kept it shut until my next scheduled factory maintenance (since this was again, part of that maintenance I would be paying for). Fast forward to the next scheduled maintenance, I'm brought back to pick up my vehicle and was only then told that they didn't have a VW tech there. I was told they attempted to grease the tracks since I specifically requested they not skip it this time, but they still had trouble getting it closed. I was also then informed that not only did they not have the cabin filter available, but they also didn't know how to use the in-house AdBlue dispenser. For those who don't know, when a VW TDI runs out of AdBlue, the engine will not start until again until it is added. I was given the option to come back after the weekend so they can fill it but it was already low and I don't live anywhere near the dealership. So I ended up leaving after paying over $300 for what seemed like just an oil change so I could go get some AdBlue myself. Needless to say, I was pretty disappointed seeing that this was the second time in a row that I left without getting what I paid for. The sales department is the only thing that kept this from being a one star review.