Latesha Johnson

Review of Bonaventure Resort and Spa

If I could give it a 0 I would. The lobby is nice....

If I could give it a 0 I would. The lobby is nice. The restaurant we ate at was good. The hotel room was disgusting!!!! The sheets had holes in them. The bathroom smelled like mildew. There were dead bugs in the window sills and on the air conditioner. The room was hot due to the air conditioner not working. When I complained to the front desk he said I could not be moved because it would take over 3 hours to get another room cleaned. He sent housekeeping and maintenance to the room. It was midnight and we had just drove 11 hours. They cleaned them room, not very good though, but the ac was broken. Miraculously another room was now ready after maintenance said the ac was unfixable and we had a child and that we needed another room. This was 30 mins later, not 3 hours. The second room was better, but still nowhere near acceptable. The ac was barely working, the down comforter was old and empty, it only had filling in a few spaces. Since it was so late we stayed, but used our own blankets. We checked out after getting a few hours of sleep,but we were suppose to be there for 2 nights. DO NOT STAY HERE. The lobby area is updated, but the rooms look to be about 25-30 years old. They are old, dirty, malfunctioning, and have a mildew smell. And the staff at the front desk is horrible.