Jill Jones

Review of Le Meridien, Gatwick Airport

Staff at check in was rude and uninterested. I had...

Staff at check in was rude and uninterested. I had to repeat myself several times and not once did she add "please" to the end of her sentence e.g What's the date you're checking in? What's the car number plate? What date do you return? The staff's name was someting like Zahira. When I mentioned the word "please" might help she refused to look at me and started talking to my husband instead. Terrible, what an attitude and not one Sofitel should support.
Our room was very noisy. Why oh why do you put (repeat) clients facing out towards the runway when there are plenty of quieter room overlooking the atrium. We were also near the monorail which again caused noise. Very disappointed which is a shame because all our previous experince of Sofitel hotels has been fantastic.