Brian Currie

Review of Mark Miller Toyota

After many months of research, both on the vehicle...

After many months of research, both on the vehicle and on dealers, I purchased my RAV4 Limited Hybrid at Mark Miller Toyota. What I wanted had to be ordered in, and Mark Miller was great to work with. Now, if you are like me, you absolutely hate the car buying experience. Did I love my experience at Mark Miller? Honestly, I would not love my experience at any car dealership. But Mark Miller made the experience much better than other dealers I have bought from. Steve Hermansen is someone I recommend you deal with. He is with online sales. He is obviously a salesperson, but I never felt like I was being scammed or anything along those lines. I did visit the dealership multiple times before placing my order. Steve answered all my questions and was quite responsive to my texts. Sam (Samantha) filled in great when Steve was not available. There were some bumps in the road at actual time of purchase, but they really did a good job and showed that they wanted to make sure I had a good experience. I still do not like the car buying experience, but whenever we get to the point of purchasing another car, we will go back to Mark Miller. And I do not want to leave out the part about actually closing the deal with the finance person. Though the waiting time to go in with the finance person could have definitely been shortened, this was the best experience I have had. He took "no" for an answer and other than the normal opening sales pitch for "X", he did try to push beyond that and answered my questions appropriately.