Caitlin McGoldrick

Review of Pep Boys

Absolutely ridiculous how they treat their custome...

Absolutely ridiculous how they treat their customers. I received a call from an employee there and he basically told me I had to make an earlier appointment. I told him I made the appointment at the later time because it worked for me and he told me he couldn't take me he was too backed up. Instead of apologizing for not being able to honor the appointment that was open in their website he acted like I was inconveniencing him and told me that if I wanted my oil changed I had to leave my car there over night. I ended up canceling my appointment because of the lack of customer service the man hand and no respect for a paying customer!