Very disorganized. I hired this agency to recover ...

Very disorganized. I hired this agency to recover debt on two deadbeat clients. The start up process was extremely frustrating and took several phone calls and emails to setup a basic case. Almost every phone call the person on the other end kept getting the specifics of my case mixed up. I was promised on several occasions things like followup calls or emails to clarify un-answered specifics as to my case. This dragged on for weeks. Very much a sense of the left hand didn't know what the right hand was doing. I will say that the people I spoke with on the phone were very friendly (hence why I will give them 2 stars and not 1). They were ultimately un-able to collect on any of my accounts .