Over the past 9 months, I have submitted over 60 i...

Over the past 9 months, I have submitted over 60 inquiries for multiple claims via the Provider portal for our clinic to get a serious underpayment issue resolved and have received no resolution from upper management regarding this recurring issue. I have tried the customer service and spoken with claim supervisors over the phone, asking for this issue to be resolved on a global level. In most cases, I have obtained only claim-specific resolution as a result of the inquiries submitted through the portal, and the proper remaining payment months after reimbursement was initially due. In other cases, the portal response has been to submit a corrected claim, even though the claim was properly submitted as a clean claim the first time, which requires a new inquiry and more time wasted. I have attempted to obtain a corporate contact to address the issue on a global rather than claim-specific level, to no avail. I have not been offered a solution to prevent the problem from occurring in the first place. This never-ending issue has become a costly and burdensome problem for our practice and needs a resolution, fast.