We purchased a new Bayliner from Thayer last year....

We purchased a new Bayliner from Thayer last year. We were about to take it home when we noticed some deep scratches near the bottom of the fiberglass hull. Thayer said it must have been damaged in transport. Rather than lose prime boating weeks, they suggested we use it as is and bring it to them in the fall. They would fix the damage and any other dings from our use, and would store it over the winter at no charge. We thought that was fair. When we picked up the boat this spring (after paying $1100 for an upgraded prop, winterizing, acid-washing, and installing and removing the shrink-wrapping), we saw that they had done the repair (and charged Bayliner for it, which was appropriate) but to our dismay there were some new scratches near the upper part of the hull and some of the decal stripe was scraped off. We were unhappy at the fact that for the second year in a row, no one at Thayer had carefully inspected our boat to ensure it was in good shape prior to our making the 45-minute trip there to pick it up and what s worse, the damage this time had to have been done in their yard as they were moving boats around. Thayer said they would repair it and would bring the boat to us. We asked that they meet us at our town boat launch so we could put the boat directly into the lake, and asked that they connect the battery and fill the gas tank. They said they would gas it up but we d have to reimburse them for the gas, which we weren t happy about but agreed to do. However, after the boat was repaired, they said they were short-staffed and couldn t bring us the boat for a couple of weeks. We ended up going there ourselves to pick it up. We then found the electric connector for our trailer was missing. They gave us another one at no charge but we liked our original one better. Bottom line is that we lost two weeks of boating, had to make a second 1.5-hour round-trip there, and had our property damaged or lost. Not a huge deal, but we asked if they would compensate us in some way for our less-than-satisfactory experience and they said they thought making the repair was enough.