Waited 20-30 minutes for someone to value my trade...

Waited 20-30 minutes for someone to value my trade-in, Salesman by the name AUSTIN comes back with a very low trade-in number. He tells me how they will match a CarMax trade-in value from a day earlier, then when I show the printed CarMax offer he tells me his manager says 'no'. We wasted time and gas coming from Garland. Place seems like its unorganized and too many people waiting at tables for help.