Sophia Chen

Review of The Roundhouse at Beacon Falls

I have booked a king bed + view for my parents an...

I have booked a king bed + view for my parents anniversary for 2 nights hoping to provide them a memorable experience. Yet they came back and complained to me that the room smells a little moldy. When they seek to switch to a new room, the hotel refused to provide them a new room stating that all rooms were booked. Given the fact it s during weekday, and my parents are for sure that at least the room next to them isn t occupied. The hotel could had done better to accommodate their stay. I do not appreciate this, and will not book again.