Renaud Van Acker

Review of Kempinski Hotel Duke's Palace

Perfect hotel, restaurant to improve

Perfect hotel, restaurant to improve
We booked one night at this hotel between the end of year holidays and frankly for the hotel: no complaints. Impeccable service. All employees are trilingual. We have been "upgraded" for our pleasure. The hotel is very well located (in the center), ample parking, ample and very good breakfast, large TV, large bathroom with shower and bath ... The point to improve is the restaurant especially in a 5 *: we have dinner at the "bistro" (the gourmet restaurant is not open on Sunday). The prices are frankly excessive for the quality of the dishes, and the service - even if friendly - was not at the level: we do not take full hand the glasses of customers, we do not serve dishes with fingerprints in the sauce placed on the edge of the plate, the candle on the table was melted and extinguished, the fries all dry, we had to ask for bread while it was served on the other tables, we had to ask for salt and pepper while it was served on the other tables ... finally lots of little things that are not acceptable when you want a high-end restaurant in a 5 * hotel.