This would have been a 2.5 but that was not an opt...

This would have been a 2.5 but that was not an option
I booked the two day guided hike for myself and three other people. Below are the pros and cons that were experienced. I am keeping the details fairly succinct but to the point. If I was scoring this based solely on the hike it would have received a 4 out of 5. Unfortunately, there were some issues prior to the hike that have dropped the score.
PROS First and foremost the hike was great and well worth it. Elizabeth and Josh were excellent guides. The lunch provided was fabulous and the coupon for our supper was more than generous. We ate at Stillwaters which we would all recommend. The accommodation at Best Western in Brantford was good.
CONS I booked this trip for four people 7 months in advance. From approximately May onward it was one snafu after another involving a lack of communication from the company, changes that were not communicated to us in a timely fashion and no follow up to emails and phone calls that were made by me to try and iron out some problems. If you are booking with Grand Experiences please check and double check that things are in place. I learned this the hard way and from other reviews that have negative comments this seems to be a recurring theme. If it had not been for the fact that I was not booking this trip solely for myself I would have cancelled in August because I was so frustrated and, if I had done so, we would have missed out on a good time. A further snafu regarding the accommodation two days before the hike just about ruined things for me. Thankfully, all issues were worked through but not without some significant feelings of stress and frustration.