I took our '07 Mustang with only38,000 miles to th...

I took our '07 Mustang with only38,000 miles to the service department for an oil change, a Takata airbag recall replacement, an air filter change, and for them to take a look at my brakes and struts, because there was a popping on hard lefts. I wanted to wait with the car, since it was a 10:30 appointment, and I figured I could get out of there by 2 or 3 p.m. They suggested renting a car, so I did (the Enterprise there was nice, and the rental was about $35/day), but when I called for updates and to see if I could get my car around 4, they kept transferring me to my service rep, Mike Shum, where I had no answer and no call back. My car was kept overnight without any updates.

In person, Mike was nice, but I was disappointed, because they ended up tightening a part without calling to inform me of a price difference, and my car, according to the mechanic's record, was finished at 4.

They gave me a quote to have brakes, rotors, tie rods, and rubber bushings replaced--$2,000.00?! Don't treat me like an idiot because I'm a woman at a dealership. I'm from a Ford family from Detroit. Nice try. And to top it off, I paid $183 for an oil change, air filter, and a part tightened, along with the quote. That should be about $100 less at most other service places.

Unfortunately, I won't return for service. I would highly suggest going elsewhere.