Stephanie St. John

Review of Universal Studios Orlando

We spent over $700 on tickets and parking today to...

We spent over $700 on tickets and parking today to celebrate two family birthdays. We greatly appreciated the six feet away social distancing while waiting in lines and all the hand sanitizer available for visitors. Unfortunately, we had several bad experiences with many of the cast members who refused to help us. First of all, since when do express passes sell out?! In addition, when we pay this much money for theme parks, we expect access to all the rides. But due to the new virtual ride system, we were unable to ride several of the new rides. All four members of our party spent hours in the heat refreshing the Universal app to get virtual line access only to be denied. We waited until the park was almost closing and all the lines were completely empty and asked to get in line, only for the incredibly rude teenage employees to refuse us access. As Florida residents who have been coming to these theme parks for years, we were thoroughly unimpressed and probably won t be utilizing the unlimited visits for the rest of the year .