Lyn Hambleton

Review of Zupps Aspley Suzuki

Had a phone call from a salesman saying he needed ...

Had a phone call from a salesman saying he needed to speak to me ASAP about my car, was not urgent but I needed to call him as soon as I could. I was unable to call back that night so rang the salesman on the number he left me the very next morning. Got his message bank and I left a message asking that he call me and let me know what was wrong. Rang in another hour, nothing, rang in the next hour, got nothing. Sent a text message, nothing. I had spent a very unsettled night wondering if there was something wrong with my car. I finally rang the office and was told he was at work and I would be put through to him. I waited, my level of stress was not soothed by the lousy music on hold. Receptionist came back and said he was not at his desk and she would leave him a message. I became upset and said I did not want a message I wanted to speak to him. I was informed they were very busy , again I said I wanted to speak to someone. I was finally put through the Luke the manager who assured me there was nothing wrong with my car, and that the salesman had rung be about a promotion they were having. At no time in the message I received was a promotion mentioned, only that the salesman needed to speak to me about my car. The manager apologised when I explained how upset and worried I had been. "Not Good enough". this is the second problem I have had with Zupps, the first was on the day I picked up my car, got halfway home and found the petrol gauge only 1 bar above empty. Got to servo and found the petrol cap would not open and had to get someone to help me pry the cap open to put in some petrol. Rang Zupps and spoke to the salesman I purchased the car from and he apologized and said bring it in the next day and he would arrange for the problem to be fixed. No surprise that when I arrived the next day, the salesman was away and noone knew of a booking for my car. Disappointing customer service all round, not happy.