Hailey Werner

Review of Iron Horse Hotel

Went there for a Pug Fest event which was planned ...

Went there for a Pug Fest event which was planned months in advance however, you never would have known that by the way the iron horse hotel treated our group. The waitress for our event was extremely rude and very clearly hates her job which was disappointing to begin with, she gave attitude to the multiple different customers for asking questions like "can we order drinks or food now?". I sat at one of the first full tables yet we were one of the last to put our order in and that was only done because someone else at our table went to the bar to order after we waited 45 minutes. We then waited another hour and 15 minutes while watching tables that weren't even set up when we sat down get their food and finish eating before we received ours. After waiting a total of 2 hours we left without eating at all. Not only for us, but there were tons of dogs and many of us needed to use our water glasses to give our dogs water, the 3 small bowls they brought out for the whole group 1.5 hours after we had arrived didn't exactly do a whole lot when there were 6+ dogs per table. I don't understand how a restaurant that hosts event often can function and stay in business. It was a huge disappointment especially since this was out first visit to Milwaukee and we kept hearing rave reviews. Very disappointing and definitely won't be giving the iron horse a 2nd chance.