They say they are a 24 hour service but they took ...

They say they are a 24 hour service but they took 2 days to visit for the first time.
They should have come on the 29th June for the second visit but they didn't.
They finally booked for today 9th July but they didn't come again. They said they did but I was at home all day with 2 more people and nobody heard them. If they were
here they should have called me since I said I'd be at home and I was.
I payed for nothing. The mouse is still running around.
I now understand why there's so many people giving them 1 star. And 1 star is too much.