M. Greeley

Review of Breitling USA

A few years ago water got in my watch and I sent i...

A few years ago water got in my watch and I sent it out to Breitling USA for repair. The suggested and required repairs were estimated at nearly $2000 (I own a Montbrillant 47). I couldn't afford the repair (financially and on principle) at the time and the watch was returned (an authorized watchmaker got the watch running for a fraction of the price). I saved my pennies and after sometime (two years) I sent the watch back for an overhaul. This time, I was willing to fork over the big bucks for the repair and part replacement, I did have a stipulation- I wanted the old dial and crystal. The customer service representative indicated this was not a possibility. Last I checked, I own this watch and all the parts therein. The fact that the service center refuses to return parts of a watch that I own and am willing to pay nearly $2000 to repair it represents a flawed customer service approach and even worse business practice. I have always liked the styling of Breitling but you officially lost a customer. All the best in the future.