Shannon Willis

Review of The Hilton Suites Chicago- Mag...

I actually give ZERO stars, but I will not allow t...

I actually give ZERO stars, but I will not allow that. We purchased the American Girl Doll package for our daughters birthday. They literally did nothing in the package without me having to put up a stink. The girl's did not arrive to a cupcake decorating Station, letters, or even beds for their dolls for that matter. When I asked for it they said they would have it in our room by 9 pm. (Too late for cupcakes.) They agreed to giving me a late checkout and having them their the next day. But having come from an American girl brunch, my girls did not need more sugar. We went to the pool, which was slimey and mildewy. So I immediately showered my kids and asked for the turndown service promised in the package. The front desk was confused and housekeeping did not even know what that meant. Steven, the manager was very good about compensating us and trying to keep us happy, however my daughter is turning 9 and this may be my last American girl bday with her, and the Hilton absolutely ruined it for us. I'm so disappointed, and will never give Hilton our business again.