I have been a customer of this service for 5 years...

I have been a customer of this service for 5 years. They are a group of con artists who care nothing for customer service. Only use them if you are interested in pain. Every phone number leads to an idiot who will do anything to avoid any work. We were with them for 5 years because they had my wife sign a 5 year contract. They said it was a "standard arrangement." This might have made sense if they had given us some kind of deal on the hardware, but all the hardware was already in the house. They were just being opportunistic and greedy.