I have been trying to get my sister into Sundance ...

I have been trying to get my sister into Sundance facility since February of 2020. She was supposed to get admitted in May but because of covid, it s been pushed. My frustration is that the admissions person tells me to calm back each month for status, however, I have to call at least 3 times before getting a return call. I even said to text status. Really, what poor communication skills.