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Review of Courtyard by Marriott Louisian...

This hotel stole my $100 deposit on my rooms. Don...

This hotel stole my $100 deposit on my rooms. Don't give them any money. I went to the front desk to pay for my rooms on my credit card and it got process. The guy told me that I needed to pay $50.00 per room. I had two rooms. I gave him $100 because my card would not run anymore. He did not give me a receipt and told me that they would mail me my deposit after I leave. When we got ready to check out I ask the lady when will they mail my deposit she just look at me and said we don't mail deposit. I explain to her what the gentlemen said about my $100 deposit and she went to get her manager Denise Troutman. She told me that they would look at a tape and call with the results. I waited 3 weeks no phone call. So I called today and she told me that they look at the video and it did not happen like that and he gave me back my money after he ran the card. Now how dum to you think I am. I gave them the money because the $100 he was trying to run on the card would not go through. I she told me that her GM Eric Marsha and Engineer Jason Mills all look at the tape and saw him give me back my money. I am requesting a copy of the tape. So my question would be did y'all take my money and split it like I don't need it. Yes like anyone else I want my money. They figure because I work for Big company they could take my money and I won't miss it. Don't give them any money. They are all thieves. Also the rooms that we had the toilet never worked. Lucky they where room with connecting doors. I love Marriott but I will not be coming back there and yes I am a VIP member.