I gave this three stars because it is a beautiful ...

I gave this three stars because it is a beautiful hotel and has a great balcony overlooking bourbon street. That's where it stops. we were on the 4th floor overlooking canal and basically it's as noisy as sleeping on a mattress on the side of a highway. It was the worst night sleep I have ever had. streetcars, bourbon st shenanigans, etc. I'm aware of street noise in NOLA as this is my 7th time and always stay in the French quarter. I expressed this to the hotel front staff and asked to change rooms. I was greeted with a sarcastic, cold, passive aggressive gentlemen who did not give a single care as to my worries. He never apologized for the trouble and said they didnt have any other rooms available and I'd have to come back later and check again. In the end I had to downgrade my room just to find something else. I was looking to find my forever hotel in NOLA and this isnt it. I will never stay here again.