Scott Thomas

Review of HVCC

I am a returning student from around 2008 and I to...

I am a returning student from around 2008 and I took the spring semester and am now finishing my associates in the summer. Honestly my experience was very good with professors and advisers. I am a fully online student so I don't deal with the professors in person. I would have given a 4 or 5 star review until this past week. According to the website for the school bookstore, the bookstore is run by a non profit organization and "all profits go towards improving the student experience." That may be true but they must be running short on funds because my experience at the bookstore was horrid. I went last Wednesday and purchased books for the summer semester. I gave the employee my schedule with all my class info including numbers for the classes. The books were expensive but they always are so I didn't think much of it. I got home and found that 2 things were wrong. One of my classes didn't need a book but an access code for an online resource. They gave me the incorrect product. I also received a book for my Modern China class which is a small book and only available new with no used copies available. I got home and looked at the book and the front cover was bent in half and half of the pages top corners were bending quite a bit up. It would not have really bothered me if not for the fact that renting a new book is around $125 and renting a used one is around $85. It is unacceptable that they sold a used book as new. That is very unethical and ridiculous. I called them and was told I could bring the book back in and get a better copy. Not knowing what was going to happen I return to the bookstore while taking time off of work because of a mistake that they made. They refused to admit responsibility in either of these mistakes. They were adamant that this book about China is brand new even when the new copy they gave me was in much better condition with a completely flat cover and pages. The worst part is when they went to get the book the employee who was "helping," me asked her helper to go see if he could find a "pristine," copy for the customer. She was mocking me due to the fact that I did not want to accept their used book as a new book even though they were blatantly lying. I am just ecstatic that this is my last semester at HVCC and I will never have to deal with these condescending, rude, and dishonest people at this school.