E

First off the website is very misleading, it said ...

First off the website is very misleading, it said free parking, so we booked the room then my husband called to verify our reservation which is when we were hit with the $30 a night parking fee. Very upsetting and all that was offered is $50 towards a future stay, good thing we can use it at a different property. Parking is only $17 if you pay at the gate directly, and the lot is a block away. Check in was a lengthy process. The clerk checking us in had to make a phone call like she couldn't find our reservation, she also didn't speak up or clearly so we could understand her. The room was decent but they charge $26 a person for breakfast. We did not pay that for blah hotel breakfast. Luckily Starbucks is in the lobby. Walls are super thin, sounded like someone was being murdered next door, a lot of banging on the walls and loud thumps on the floor.
Other than that it was ok. At checkout, two clerks were carrying a conversation, did not address us even though both looked at us. My husband had to say I need to checkout. The woman talked fast and over him as if to get us out of the way. We hadn't even walked away before she went back to her conversation. very rude and unprofessional. Will never stay here again. Would have been better off at the holiday inn down the street. We expected more from a Starwood property.

Comments:

No comments