I cannot say anything yet about the legal handling...

I cannot say anything yet about the legal handling of cases. About the terribly arrogant attitude and working method. Procedures are geared to the internal organization. And that for a service company ... Very sad. I call because I have questions, want answers, but at least want to spar. I can leave info. Receive an email saying that I will be called within 5 days. This is not a service! I understand that you want to work efficiently, but focus on your customers instead of your own procedures. Of course it costs more money to be customer-oriented, but as a service company this is part of it.