On April 2, 2021 I stayed in a junior corner room ...

On April 2, 2021 I stayed in a junior corner room suite with my family. The windows were very dirty and both the rug and couch had lots of old stains in them. At 6pm I tried to call for more towels and toiletries, but instead of a person I received a recording that everyone had left for the day and CB in the morning. Except for an emergency button on the phone, there was no one! What kind of 5 star hotel is this! I certainly paid a 5 star rate for the night! Horrible!