Andrew McArthur

Review of Le Meridien, Gatwick Airport

Neither I or my family will ever darken your hotel...

Neither I or my family will ever darken your hotel foyer again and neither will I arrange any meetings in your hotel. Your telephone booking system had me going around and around and I had to wait an hour only to be told to call back. No offer to call me. I made a mistake which I tried to rectify immediately and before any confirmation email was received but you were not interested. I then booked the following night with yourselves knowing full well I would not be there. In the end I payed you but stayed at the Hilton. Appalling!