Kenneth Hall

Review of Royal Palm Hotel

Not really impressed about it yet. Expected better...

Not really impressed about it yet. Expected better from a 4 star place. Reception is awkward, carpet's are old. Place gives the impression of being dated and old.
TV and DSTV are not working, had to call twice to get anybody to start fixing it. They've been busy for an hour and still not working
Had to argue about the room on check in and if it included breakfast. That may have been due to travel agent but I'm still waiting for that to be sorted.
I get the impression that service is not too important with the staff. I'll have to see how it goes.
Eventually the DSTV was sorted out
When I came down to reception later, I was told there breakfast head been sorted out, vouchers had been recieved.
Next morning...
Had to argue with them about breakfast again! They conceded and where happy to let me eat only for me to find out they are doing buffet. This was one of the big reasons for selecting this hotel was there legendary breakfast buffets. So disappointing Possibly as a result if COVID?
My DSTV is also only giving channel 100, the promo channel!
Breakfast? Bacon was caterers grade - long grain and tough as leather but otherwise okay.