The hotel has a very good location with a wonderfu...

The hotel has a very good location with a wonderful view of the falls.
However, in this context of COVID, the hotel is using all means to offer a quality of service below its level and not the prices; so I experienced poor service with a room without microwave and coffee maker.
This is not a motel but a Marriott Niagara on the Falls hotel.
A family trip with young children had a completely different outcome with this observation.
Despite the fact that I accepted this bad news of a room without facilities, I decided to go and ask reception after 11pm if I could use their microwave to heat up something to drink. The receptionist's answer without logical reasoning was a categorical NO because according to her in the context of COVID no equipment is available in the hotel even for employees.
Ilogical and not reflected his answer. If COVID requires the consumption of more hot drinks than cold drinks, then MARRIOTT makes us understand the opposite. In addition based on his answer, it is to believe that the hotel treats its employees totally inconceivably by depriving them of useful equipment during working hours. How do they heat their food and drink during working hours ??? So what is wrong with YOUR DECISION ???
Coming back to my subject, in the context of COVID, however, the hotel does not have a policy for the use of the pool. So, we were invaded while being in the pool by a group of young people (over 15 years old) who also brought back a ball and used all the cleaning and rescue equipment in the pool room without any hotel agent does not come to restore order; they put everything in the pool water, it was just deplorable. There were 13 of us in all in this small pool, including my family. I decided to get out of the pool immediately with my family.
As if for the hotel, COVID is just outside the pool room.
And finally, as this was not enough, during the night I was woken up around midnight by noise from the other occupants and I had to call this same receptionist at the bad service to ask her to ask the other occupants of the rooms shut down the noise at night as people are sleeping.
Very bad customer service and very bad hotel decision.