Michelle Bohach

Review of Courtesy Chrysler Jeep Casselb...

My jeep was towed in on a Saturday. After experie...

My jeep was towed in on a Saturday. After experiencing power loss on the highway and all of our electronics seemed to lose power. We were able to get it home that night but the next morning tried to bring it into the dealership but it wouldn't start...so we had it towed. Dropped our keys into the night box and received a message the following morning that they received our car and would check everything out and they insisted that it was just the battery. The battery is a die hard new battery 6 months old already in the car they made us replace it at $252. There's no evidence that they did anything other than make us put in the battery which is not under warranty and they kept my vehicle from the 10th to the 15th (to do a battery). I am not happy and I did reach out to customer service and a manager was supposed to have called me back and it is now the 19th with no response. They are the closest dealership to us but would not recommend friends or family to bring a car there.