Sammy Hates Me

Review of The Seelbach Hilton Hotel

Hotel is beautiful and rich in history. Staff was...

Hotel is beautiful and rich in history. Staff was generally friendly. Room was clean, average size, furnishings were a little outdated. Biggest knock was the check-in experience. We arrived in Louisville early on Saturday and dropped our bags with the concierge as our room was not ready. Explored downtown for a while. Digital room key never showed up in my app, so we returned to the hotel at 4:30 (we had a 5:30 event a few blocks away and still needed to get ready) and were told that the room still wasn t ready. I had to ask if they could put us in another room, and we were given a room on the 10th floor, where the ballrooms are. 10th floor was very noisy due to a wedding reception and some loud conversations outside our room. Would have been a 4 or possibly 5 star review if check-in experience had been better.